FAQ General

Connected IO modems are compatible with most LTE networks in the US and Canada.

Please Contact sales to double-check that your carrier is supported. 

Here is a table with some of the common LTE network frequencies.

*Main band for each carrier is marked in bold.

https://connectedio.com/support?q=2

In order to activate a Connected IO device you need to contact your Carrier B2B sales representative.

If you are not currently working with a B2B sales representative please contact Connected IO at 669-221-6100 or via email at sales@connectedio.com

Connected IO devices require external antennas to operate properly. For applications with low bandwidth requirements, in areas with solid 4G coverage, one antenna (primary) is sufficient. For all other applications, two antennas (primary and secondary) are required.

Operating temperature range for Connected IO Products is -25 to +60 degrees Celsius.

Connected IO wants you to love the devices and accessories that you buy from us. If you aren’t happy with something you bought, you can return an item within 15 calendar days after the day you received it. We’ll send a full refund (minus your original shipping & handling charges) within 14 business days after Connected IO receives the device.

Connected IO doesn’t do exchanges.

You can verify the firmware version of your router by going to the https://cloud.connectedio.com/device/router/ page device management page

You can compare that to the latest version of Firmware on the Connected IO Website.

If a newer version is available, download it, and then push it to your Connected IO device through the Device Settings/ Upgrade menu.

In the Device Management page:

https://cloud.connectedio.com/device/router/ 

Click configure menu:

Go to FireWall Tab and select General settings:

To set Traffic Rules click on the tab:

https://cloud.connectedio.com/register

Click Here to see video